Return & Refund Policy

At BLOGCASE, we want to make sure you receive your order in good condition. Please read our return and refund policy carefully before placing your order.

1. Damaged or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your parcel.

Please provide:

• Your order number

• Clear photos/videos of the item

• Clear photos/videos of the parcel and packaging

We will review the case and, if approved, arrange a replacement or refund.

2. Change of Mind

We do not accept returns or exchanges due to change of mind, including wrong model selected, wrong colour selected, or simply not liking the product.

Please make sure you select the correct phone model and product before placing your order.

3. Screen Protectors & Camera Lens Protectors

For tempered glass, screen protectors, camera lens protectors, and similar products:

Once the protective film has been removed or the product has been applied, we do not accept returns or refunds due to installation issues, including:

• Crooked or misaligned installation

• Bubbles

• Dust trapped during installation

• Cracks caused during installation

• Improper installation

Please check the product carefully before installation.

If the item is damaged during delivery, please take clear photos/videos of the parcel and damaged item before installation and contact us within 48 hours.

4. Minor Imperfections

Due to the nature of manufacturing and packaging, some products may have minor cosmetic imperfections such as tiny scratches, small marks, slight colour differences, or minor printing imperfections.

These minor imperfections do not qualify for a return or refund unless they affect the normal use of the product.

5. Return Shipping

If the return is approved because we sent the wrong item or the item arrived damaged/defective, BLOGCASE will cover the reasonable return shipping cost.

For other reasons, return shipping costs will be borne by the customer.

6. Refunds

Approved refunds will be processed through the original payment method where possible.

Refund processing time may vary depending on the payment provider or bank.

7. How to Contact Us

For return or refund requests, please contact us with your order number and relevant photos/videos within 48 hours of receiving your order.

We reserve the right to reject return or refund requests that do not meet the conditions stated above.